Shipping policy

Shipping Policy

Last updated: December 13, 2025

Welcome to Gone Country Couture, where your satisfaction is our priority. Below you will find our shipping policies designed to ensure clarity and transparency in your shopping experience. If you have any questions or require further clarification, please contact us at deanna@gonecountrycouture.com or (909) 373-5339.

1. Order Processing

Order Confirmation: Upon placing an order, you will receive an email confirming your purchase details.

Processing Time: Orders are typically processed within 1-2 business days. During peak seasons, processing times may vary, and customers will be notified accordingly.

Order Modifications/Cancellations: Please contact us promptly if you need to modify or cancel your order. We will do our best to accommodate your request if the order has not yet been processed for shipment.

2. Shipping

Shipping Methods: We offer various shipping options based on your location and preferences. Exact options will be displayed during checkout.

Shipping Rates: Shipping rates are calculated based on the weight of the products and the destination. Exact shipping charges will be displayed during checkout.

Tracking Information: Once your order has shipped, you will receive a tracking number via email to monitor the status of your delivery.

Delivery Times: Delivery times vary depending on your location and chosen shipping method. Estimated delivery times will be provided during checkout and may be updated based on carrier notifications.

Shipping Responsibility: Title and risk of loss pass to you upon delivery to the carrier. We are not responsible for delays or issues caused by carriers, customs, weather, or factors beyond our control.

3. Dropship & Wholesale Items

Some items may be fulfilled by our wholesale/dropship partners (Faire, Trendsi, FashionGo, Hubventory). These items may have different processing times and ship separately from our warehouse. Estimated ship dates are provided during checkout and may vary based on supplier availability.

4. Returns and Exchanges

For information about returns and exchanges, please visit our Return & Exchange Policy at gonecountrycouture.com/policies/refund-policy or use our Exchange Portal at gonecountrycouture.com/apps/exchange.

5. Customer Support

Contact Us: For any inquiries, concerns, or assistance, please contact our customer support team:

  • Email: deanna@gonecountrycouture.com
  • Phone: (909) 373-5339
  • Mailing Address: 11910 W Meadowfalls Dr, Star, ID 83669

Hours of Operation: Monday-Friday, 9am-5pm MST

6. Policy Updates

We reserve the right to update, modify, or change our policies at any time. Updates will be posted on this page with a revised "Last updated" date.

Thank you for shopping with Gone Country Couture. We appreciate your business and look forward to serving you again!