Widerrufsrecht

Return & Exchange Policy

Last updated: June 28, 2026

At Gone Country Couture, we want you to love what you purchase. Because we are a small boutique with limited inventory, all sales are final unless an item arrives damaged, defective, or you receive the wrong item.

Please review your order carefully before completing your purchase.

Final Sale Policy

Gone Country Couture does not offer refunds, standard returns, or exchanges for customer preference reasons.

This includes, but is not limited to:

  • Fit

  • Sizing preference

  • Color preference

  • Style preference

  • Change of mind

  • Ordering the wrong size

  • Sale or discounted items

All Sale Collection items are final sale and are non-refundable, non-returnable, and non-exchangeable.

Damaged, Defective, or Incorrect Items

You may request an exchange if:

  • Your item arrived damaged or defective

  • You received the wrong item

  • You received the wrong size or color compared to your order confirmation

To qualify for an exchange, you must contact us within 14 days of receiving your order. The item must be unworn, unused, unwashed, free of stains or odors, and in its original packaging with tags attached.

How to Request an Exchange

To request an exchange, please visit our Exchange Portal:

https://gonecountrycouture.com/apps/exchange

You will need to provide:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged, defective, or incorrect item

  • Photos of the original packaging, if applicable

Exchange requests must be submitted within 14 days of delivery. Requests submitted after 14 days may be denied.

Exchange Approval

All exchange requests are subject to review and approval by Gone Country Couture.

Approved exchanges may be issued for the same item, if available. If the same item is out of stock, you may choose another item of equal or lesser value.

If the replacement item is of lesser value, the difference will not be refunded or issued as store credit.

Gone Country Couture reserves the right to deny an exchange if the item does not meet the eligibility requirements listed in this policy.

Shipping Costs

For approved exchanges involving damaged, defective, or incorrect items, Gone Country Couture will cover the cost of return shipping and replacement shipping.

We do not provide return labels or shipping coverage for customer preference issues, including fit, color, style, or change of mind.

Processing Time

Once your approved exchange item is received and inspected, please allow 3–5 business days for processing.

Replacement items are subject to availability.

In-Store Purchases

For in-store purchases, please inspect your items before leaving the boutique. All in-store sales are final unless the item is damaged, defective, or incorrect due to a Gone Country Couture error.

Order Fulfillment Issues

If an item becomes unavailable after your order is placed, Gone Country Couture will contact you with available options, which may include a replacement item, store credit, or a refund for the unavailable item.

Questions

Please contact us with any questions:

Email: deanna@gonecountrycouture.com
Phone: (909) 373-5339
Hours: Monday–Friday, 9:00 AM–5:00 PM MST

Thank you for shopping small and supporting local ~ Gone Country Couture.