Shipping Policy

Welcome to Gone Country Couture, where your satisfaction is our priority. Below, you will find our policies designed to ensure clarity and transparency in your shopping experience. If you have any questions or require further clarification, please do not hesitate to contact us.

1. Order Processing
Order Confirmation: Upon placing an order, you will receive an email confirming your purchase details.
Processing Time: Orders are typically processed within 1-2 business days. During peak seasons, processing times may vary, and customers will be notified accordingly.
Order Modifications/Cancellations: Please contact us promptly if you need to modify your order. We will do our best to accommodate your request if the order has not yet been processed for shipment.

2. Shipping
Shipping Methods: We offer various shipping options based on your location and preferences.
Shipping Rates: Shipping rates are calculated based on the weight of the products and the destination. Exact shipping charges will be displayed during checkout.
Tracking Information: Once your order has shipped, you will receive a tracking number via email to monitor the status of your delivery.
Delivery Times: Delivery times may vary depending on your location and chosen shipping method. Estimated delivery times will be provided during checkout and may be updated based on carrier notifications.

3. Returns and Exchanges
Return Policy: We accept returns within 14 days of purchase. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
Exchange Policy: Exchanges are subject to availability. If you need to exchange an item, please contact us to arrange the exchange process.
Refund Processing: Refunds will only be available for products that are damaged upon arrival to the consumer in a form of an exchange or credit on future purchases. Please contact us to arrange exchange or credit.  

4. Customer Support
Contact Us: For any inquiries, concerns, or assistance, please contact our customer support team via gonecountrycouture@yahoo.com or 909.373.5339.
Hours of Operation: Our customer support team is available 5 days a week from 9am to 5pm MDT.

5. Privacy and Security
Privacy Policy: We are committed to protecting your privacy. Our privacy policy outlines how we collect, use, and safeguard your personal information.
Security: We use industry-standard security measures to protect your information during transmission and storage. Your payment information is encrypted and processed securely.

6. Terms of Service
Acceptance: By using our website and services, you agree to abide by our terms of service.
Updates: We reserve the right to update, modify, or change our policies at any time. Updates will be posted on this page.
Thank you for shopping with us at Gone Country Couture. We appreciate your business and look forward to serving you again!